Frequently Asked Questions.
Here are some common questions.
Where is your studio located?
Our studio is located at:
315-70 Albert St., Winnipeg, MB Canada
There is 1hr free street parking (2hr free on weekends) as well as a parkade just south of our studio on Albert St. Please enter through the main doors at the corner of Albert St,. and McDermot Ave. . Our Studio is located on the third floor at the top of the stairs, we are the third door on the right. Please come in if the door is closed.
What does my headshot session fee include?
The Headshot Session fees cover your dedicated studio or On-Location time and our talent and expertise. Our team only serves one client at a time to give you our full attention. At your appointment, you’ll be able to view your professional headshots as they’re being taken to see in real time if we are achieving the look you are wanting and make changes as necessary. After your session, we will go thorugh your images together and assist you to choose the photos that you would like retouched.
What is the price for additional retouched headshots?
1 Retouched Headshot – $85
2 Retouched Headshots – $145 ($72.50/image)
5 Retouched Headshots – $345 ($69.00/image)
10 Retouched Headshots – $595 ($59.50/image)
20 Retouched Headshots – $995 ($49.75/image)
Do you offer a 100% money-back guarantee?
In the unlikely event that you don’t like any of your headshots, a reshoot appointment at no additional cost. We are not happy until you’re happy with your images. We do everything in our power to make sure that you love your headshots!
What can I expect during my headshot session?
At Two Zero Four Photography, we understand that not everyone loves to have their photos taken. Our experienced team is here to guide and direct you into flattering poses. We let you see your headshots at several points during your photo shoot so you can provide your feedback. We take your feedback and use it to create images you love!
What are you doing to reduce risk during the Coronavirus pandemic?
Our goal is to give you the same great experience in the studio while doing everything we can to keep our clients and staff safe. Our studio safety procedures include:
individual photo shoots booked by appointment only
disinfecting of all common surfaces between photo shoots
hand sanitizer stations
photographer and assistant in masks and using social distancing
dedicated client washroom/change room that is cleaned after each photo shoot
no-penalty cancellation/rescheduling – if you feel sick or are in contact with someone with the coronavirus, please reschedule
Please refer to the Manitoba Health Covid page for more information.
What is your cancellation policy?
We understand that situations come up and you may need to postpone or cancel your appointment. Should you need to change your photo shoot date, please let us know as soon as possible. There is no penalty to reschedule your photo shoot. If you are not feeling well, or have been in contact with someone with COVID-19, please postpone your photo shoot to keep our staff and clients safe. If you would like to cancel your photo shoot completely, please allow 48 hours notice for a full refund of your headshot session fee. There are no refunds for missed appointments.
What happens if I am late for my appointment?
Please try to be punctual, as we want as much time with you as possible to get the best results and not have you feel rushed. There are no refunds for missed appointments.
How long does a headshot session last?
Our PRO headshot session lasts for up to 3 hours and includes headshots from the waist up as well as full body if requested.
What does a typical appointment look like?
When you arrive for your appointment, our friendly team will greet you and help you get any wardrobe changes you’ve brought set up and ready to go. With your input, we’ll select your first backdrop, get our flatting lights set up just right for you, and start shooting the first set of images. We are there to guide you into flattering poses and to help you feel comfortable in front of the camera. We take a quick break after the first set to let you review the headshots and provide feedback. Our team takes your feedback and continues to adjust and modify through a few more sets, wardrobe changes, and backgrounds (as desired) until you have a nice collection of headshot possibilities. At the end of your session, we review all of your images with you and you select your favourites to purchase.
Are washrooms and change rooms available?
Our studio has a large dedicated client make up/change room with a place to hang your clothing. There are two washrooms right across the hall. As part of our coronavirus studio procedures, our staff clean the change room after each photo shoot.
Should I bring wardrobe choices to my photo shoot?
Yes, it’s always a good idea to bring a few wardrobe choices to your photo shoot. We aim to give you a variety of looks during your photo shoot. Occasionally, fabrics can have a pattern that does not photograph well (causes moire). Bringing a few options allows us the flexibility to choose the outfit(s) that work best in front of the camera and that are flattering on you.
What should I wear to my session?
Keep it simple! You can’t go wrong with a clean pressed collared shirt and blazer for either men or women. We have put together a blog post with more suggestions for your wardrobe choices to help you pick the best outfit for your photo shoot. It’s always a great idea to bring several options and we can help you choose what’s best at the studio.
Can I have the RAW files?
RAW files are unfinished images and we do not supply these to our clients. Proof image and retouched images are delivered as high quality JPG images. Please let us know if you have any questions.
Do you offer hair/makeup services?
Hair and makeup are not included in your session fee. We do encourage you to come to your session looking your best with your hair and makeup done ahead of time. In the retouching process, we remove imperfections such as blemishes, stray hairs, and bags under your eyes. A Make Up & Hair Artist is available at an additional charge. You’re also welcome to bring your makeup to apply quick touch-ups or your own stylist.
What does retouching include?
Our standard professional retouching service includes blemish removal, reducing bags under eyes, whitening eyes and teeth, cleaning up stray hairs, and removing lint on clothing. Our retouchers are careful to keep your headshots looking natural – Think you on your best day.
Extensive retouching can be requested for an additional fee. Please contact us for price quotes on specific needs.
Do I really need professional retouching for my headshots?
Yes! Retouching is the final polish that make great headshots look amazing! Even if you wake up looking your absolute best the day of your photo shoot, professional retouching will create that final polished look that you’re after. Some photographers choose to take retouching too far. You’ve likely seen images like this. The person looks like they have no pores, their pupils are glowing, and every line on their face as miraculously vanished. Imagine the shock when they show up for their job interview! You can trust Two Zero Four Photography to capture you in your best light, and provide professional retouching that looks just right!
How long does it take to get my images back?
For individual headshot sessions, you will typically receive your fully retouched images in about 4-5 business days. Let us know if you need a rush delivery.
How will I receive my headshot images? Will I receive a USB drive or CD?
Our studio delivers the digital headshot images you purchase as high-quality JPG files in a private Dropbox folder. You can easily access this folder from any device and download your files as many times as you need. USB drives and CD’s are easily lost or damaged. They’re also no longer compatible with many devices these days. Your folder will remain available for 14 days from your photo shoot date but all images are kept for 3 years. Please download and back-up any images you wish to keep during that year and store them safely.
How does copyright work?
Our studio maintains copyright ownership of every image we take. When you purchase headshots at our studio, you have permission to use them personally or professionally both in print and online to promote yourself and your business. Other uses may require a commercial contract and an additional licensing fee. Most headshot clients do not require a commercial contract. Please contact us for details.
Will I have to sign a photography contract?
Yes, our standard headshot contract is used for all of our headshot clients.
Is there anything else I should do to prepare for my headshot session?
Make sure to get a good night’s rest the night before your shoot. We also recommend drinking plenty of water which will hydrate your skin and help you feel and look your best! We’re looking forward to creating amazing headshots for you!
Can I share my headshot session time with a friend or colleague?
Yes! Our studio offers a Shared Headshot Session upgrade! When you book a PRO Headshot Session, you can bring a friend to have their headshots done at the same time for only $95! You can also bundle your retouched headshot purchases! For example, if you and your friend would like 10 retouched images in total, you can enjoy the reduced rate instead of purchasing 5 each. Contact us to book your Shared Headshot Session.
What if I have a group of people who need headshots?
Our team is happy to serve you all with headshots that make your brand look great! Whether your company is a small firm or an international brand, our team makes the process simple. All you have to do is contact us and book your photo shoot date. We take care of all the details! Check out these links to learn more about our TEAM HEADSHOTS and EVENT HEADSHOTS. For more information Contact Us